Info

GENERAL INFO

OPENING & CLOSING TIMES

When arriving / leaving please do so as quietly and respectfully as possible. This is a lovely residential area and we would like to be invited back again. Please dispose of any litter in the bins provided and use the portable toilets / urinals provided along the route. Please follow the event signage to the site and respect our stewards and security positioned along the way – they are there to make your life easier, trust us!

• This is a daytime event
• Gates open at 12.00pm (midday)
• Last entry is 6.00pm

SITE ADDRESS AND TRAVEL

Trent Park, EN4 0DZ

We advise traveling by public transport or taxi as there is no parking on site.
Click here to plan with TFL

Arriving at elrow Town

Trains & Tube

Nearest tube station – Cockfosters (Piccadilly) / 9 min walk – 0.4 mile

Taxis / Lifts

There will be a taxi rank for drop-offs and collections. Please use the post code N14 4HN for both drop offs and pick-ups through the day and evening.

Bus

Please use the CityMapper App or plan your journey with TFL. Please note that there are road closures in place at the end of the day and they might affect your bus routes.

DO NOT COME BY CAR

There is NO parking anywhere near the venue and we don’t want you clogging up residential roads and parking spaces.

Toilets on arrival & exit

In case you get caught short when on the way to or from our events please use the portaloos and urinals provided. Please respect residents and don’t wee in the streets, in people’s gardens or on their doorsteps.

Leaving elrow Town 

Trent Park is situated in a lovely, residential area. Please be respectful and help us leave a positive impression with the locals so that we can come back here next year.

Trains & Tube

Cockfosters tube station has 24h Picadilly Line service, so you don’t have to worry about missing your last train home!

Taxis / Lifts

Please note that there will be a number of road closures in place to facilitate a safe exit from the festival; all private hire vehicles (to include Uber) and personal lifts will be redirected to the dedicated pick-up point (post code: N14 4HN)

Bus

The nearest bus stops are within the road closure area. Please bear this in mind when planning your journey.

PAYMENTS ON SITE

• We will be operating a tokens system. Bars will only accept these.
• You can purchase your tokens with cash or card in multiples of £10 only.
• Tokens are not refundable.
• Please look after your tokens – we cannot take responsibility for damaged or lost tokens.
• Lockers, merchandise and some of the food outlets will accept cash and debit / credit cards. Cash machines will also be provided.

MAP AND SET TIMES

These will be given out for free on arrival, you can also grab a copy from Info Point throughout the day.

FILMING AND PHOTOGRAPHY

Elrow Town is being filmed, live streamed and photographs will be taken across the weekend. Smile

SUBSTANCE POLICY

Drugs are illegal and strictly prohibited on site. We will be conducting thorough entry searches, and anybody found in possession of controlled substances will be refused admission without refund and handed over to the police.

Whilst we uphold a zero tolerance policy, should anybody begin to feel unwell as a result of substance misuse, we urge them to contact our specially-trained staff without fear of judgement. There will be an onsite welfare facility as well as a designated medics room, where our staff can assist people with issues such as substance awareness, mental health and any other issues. They also support people with existing health conditions who wish to attend but may find they need additional support.

FACILITIES ON SITE

MEDICAL AND WELFARE

If at any point during the event you feel that you or anybody else needs medical assistance, please make your way to Welfare to seek help immediately. Our qualified medical team will be on hand to help, whether you or any of your friends feel unwell, or even if you just need to escape the crowd for a time out. To locate the Welfare area, have a look at the event map, keep your eyes peeled for signage, or ask any member of staff who will be more than happy to assist.

SAFE SPACES

We believe that going clubbing and attending festivals should not only be a positive, life-affirming experience for everybody – but should be a “safe haven” for people to be themselves and respect others. Everybody is treated as equal, regardless of their ethnicity, gender-identity, sexual-orientation, age, faith or disability. We encourage anybody who feels uncomfortable or intimidated to approach our staff with confidence. Discretion assured. Discrimination and harassment of any form goes against everything we stand for, and it won’t be tolerated at any of our events. More information can be found on the Ask Angela posters around site.

LOCKERS

Lockers will be available for hire on the day for storing extra layers of clothing and valuable items.

Because you can access your stuff whenever you like using your own key, it is advisable to lock your mobile phone and wallet away rather than carrying in your bag or pocket, unfortunately pick pockets are yet again targeting London clubbers.

Please bear in mind that the organiser holds no responsibility for the items left in lockers.

PHONE CHARGING

You can charge your phone at the lockers area!

FOOD & DRINK

No food can be taken into the festival. There will be a wide-variety of food traders catering to all dietary requirements, including vegetarian, vegan and gluten-free options.

Free water is available at dedicated water points and at the bars.

REUSABLE CUPS

In order to avoid disposal of tons of single use plastic cups, at this year’s elrow Town drinks will be served in reusable cups site wide.

We will be putting a lot of measures in place to help us make this process worthwhile and ensure that we reuse or recycle all (or as many as possible) of the cups properly. These measures include the £1 levy system, separate cup bins and cup-dedicated teams on site. Please help us by bringing your cup to the bar or using the correct bin otherwise!

CIGARETTES

There will be units selling tobacco products on site.

LOST PROPERTY

If you find or lose anything, head straight down to the Info Point where all lost property will be taken to and logged in. After the event, if you realise you have misplaced something (let's face it, we've all been there) then log details on bit.ly/lwelostproperty. Lost property is stored for 30 days after the event so don't hang about.

Missing mobile phones

It'll come as no surprise that phone thieves and pickpockets target large events. Please be super careful with your bags and phones and follow the advice below:

• Do NOT put your phone in your back pocket.
• Do NOT put your phone in your bag unless you know it is safe from pickpockets. Remember that thieves are highly skilled at opening zips and clasps.
• Do NOT hand your phone to a stranger to take a photo of you and your friends.
• People will be searched at random as they exit should we receive any reports of mobile phone theft and a corresponding description of a potential thief.

If your mobile phone does happen to be stolen, the only way we can do our best to help you is if you can give us a description of the thief and the location of the theft in as much detail as possible. Please report any theft to Info Point and they will do their best to help

CASH MACHINES

There are plenty of cash machines on site - have a look at the event map to locate them.

MERCHANDISE

Merchandise info will be available soon.

TICKETING AND ENTRY

MISSING TICKETS

If you cannot find the email with your ticket - Please log in to the site you bought them from and you can download them from there. Any further problems please contact the ticketing site directly.

ID & TICKET SCANNING

Your tickets will be checked and scanned on arrival. Printing your ticket out will definitely speed up entry, but it is not compulsory. If you want to save some trees, having your ticket on your phone is absolutely fine too.

The event is over 18s only. Challenge 25 will be in operation, so you know the score - if you're lucky enough to look under 25, you'll be asked to provide photo ID proving that you are of age. Please take it as a compliment - and remember to bring some photo ID with you.

The only accepted forms of ID are a valid and up to date passport, driving license or home office approved proof of age card or a foreign national ID card that clearly displays the PASS hologram. Birth certificates will not be accepted as they are not valid forms of photo ID.

When queuing, please do so as quietly and respectfully as humanly possible. We've made sure that there are enough lanes to make your entry as quick and painless as possible

TICKET TYPES

All tickets are standing

ADMISSION POLICY

Please do bear in mind that you will be searched upon entry.

We operate a zero-tolerance policy towards illegal drugs and legal highs. You cannot bring pressurised gas canisters into the venue and you will be asked to surrender any canisters or be refused entry.

No food or drink will be allowed into the venue either. Cosmetic products and vape liquids are allowed at the discretion of the security staff but only in small containers.

No glass allowed.

We reserve the right to prohibit any items or goods within our venue, including, but not limited to:

• Items which are or may be illegal
• Weapons
• Ammunition
• Explosives
• Horns and loudhailers
• Whistles
• Drums
• Fireworks, flares
• Flagpoles, sticks
• Large umbrellas
• Perfume bottles & aerosols
• Drinks containers of any kind
• Spray paint, graffiti pens
• Legal highs & New Psychoactive Substances (NPS)
• Nitrous Oxide 'Laughing gas' canisters and dispensers
• Medication (please email info@lwe.events ahead of the event)
• Food, alcohol and soft drinks, glass and cans
• Folding chairs, stools and tables
• Shooting/selfie sticks
• Luggage and bags larger than an A4 piece of paper (21cm x 29cm)
• Animals (except assistance dogs)
• Professional cameras (such as DSLRs), film, video or any other recording equipment
• Laser pens
• Any sports equipment
• Candles, lanterns
• High-vis bibs, jackets or vests
• Any other articles which may be a danger to public or cause nuisance

For full list of prohibited items and further T&Cs please visit: http://www.lwe.events/terms-and-conditions

ACCESSIBILITY

Elrow promotes equality of opportunity for people of all abilities, and to provide fair and equal access to live music.

Check out the accessibility information here.

INFO FOR LOCAL RESIDENTS

MAILING LIST

If you know of anyone who would like to join our residents mailing list, then please feel free to forward them this email and get in touch with us at community@amaad.co.uk

Two weeks before the event there will be a residents information letter emailed out and letter dropped to properties near the site who may be affected by the event. This will contain contact details for the day and other useful information.

If you live locally and would like to apply for the local resident ticket ballot then please email us at community@amaad.co.uk.

Applications are limited to two per household and properties must be within one mile of the festival site.

FAQS

Can I upgrade my ticket to VIP?

A limited number of VIP upgrades will be released closer to the festival, subject to availability.

Is there first aid at the festival?

Yes, there will be first aiders.

I need to bring in a prescription medication to the festival, is this possible?

Please email info@lwe.events and let us know your specific needs and we can see what is possible

Where can I find out about lost property?

Please log any lost items here: Bit.ly/lwelostproperty and we will get back to you if we found it.

How do I find my way around the festival?

There will be signage to point you in the direction of toilets, bars, food stalls and more. We’ll also be producing a handout with a map that will be free for all customers.

Do local residents get a free or discounted ticket?

As part of our offering to the local area, elrow Town give away 25 pairs of tickets through a residents ticket ballot. The ballot usually opens four weeks out of the event, and information will be shared via Enfield Council as well as through our mailing list. To be added to the mailing list please email community@amaad.co.uk.

Please note that we will only accept two entries per household, that you must provide proof of address, and that your property must be within a one mile radius from the festival site

Can we camp at elrow Town?

No - this is a one day, non-camping event.

What items are not allowed into the festival?

Aerosols, alcohol, any items that could be considered as a weapon, excessive amounts of cigarettes, fireworks or flares, glass, illegal substances, large umbrellas or flagpoles, legal highs, medication (unless cleared with us in advance), nitrous oxide, portable lasers or pens, smoke canisters, spray cans, thick pens (sharpies, permanent markers etc), reflective / high vis jackets. For more information please check our terms and conditions. 

TERMS AND CONDITIONS

By buying tickets and attending to elrow Town you agree with our T&Cs: http://www.lwe.events/terms-and-conditions

If you have any questions to terms and conditions please contact us at info@lwe.events.

CONTACT US

For any further information please email us at infouk@elrowfamily.com